Shipping information
Payment and shipping
The following conditions apply:
Delivery takes place domestically (Germany), within the EU (European Union) and internationally to Switzerland, Norway and the United Kingdom.
Shipping costs (including VAT)
Domestic deliveries (Germany):
We charge a flat shipping fee of 4.90 € per order.
From an order value of 6 9,00 € we deliver free shipping .
Deliveries abroad:
We calculate the shipping costs abroad as follows:
EU (European Union): 13,90 €
International: Switzerland, Norway, United Kingdom : 19.90 €
Delivery times
Unless otherwise stated in the respective offer, delivery of the goods within Germany will take place within 2-5 working days , at International deliveries within 2 - 21 working days after conclusion of the contract (if advance payment has been agreed, after the date of your payment instruction).
Please note that no deliveries are made on Sundays and public holidays.
If you have ordered items with different delivery times, we will ship them together unless we have agreed otherwise. In this case, the delivery time will be determined by the item you ordered with the longest delivery time.
We do not send return labels with your order.
Please contact me if a return is necessary.
Important information about delivery times:
As a sole proprietor, I still sew all of our products myself. Behind the goods isn't a large corporation with numerous employees; rather, it's just a single person. This affects delivery times in that the product is cut and manufactured as soon as the order is received. Despite the production time, I'm able to meet my delivery deadlines very well, both domestically and internationally. However, I ask for your understanding if it takes longer due to high volumes of orders (e.g., after trade fairs at which I've exhibited). In such a case, I will notify you by email.
In cases where it's particularly urgent (e.g., emergency surgery for your pet, short-notice surgery), please contact me by phone. I keep a small stock of prefabricated products readily available, but not always in the desired color. Function over fashion :)